Returns & refunds policy

If you are buying as a consumer in the EU, you have a statutory right to withdraw from a distance purchase within 14 days of receiving it, without giving a reason. UK consumers have an equivalent 14-day right. These rights exist independently of anything on this page and cannot be reduced by it.

Our own returns window is more generous than the statutory minimum: 30 days from delivery, on unused items in their original packaging.

Contact us with your order number and the item you want to return. We will issue return instructions and, where the return is our responsibility, a prepaid return label.

Do not send an item back before you have return instructions. Returns arriving at a fulfilment centre without an associated return authorisation cannot reliably be matched to your order.

Returned items go back into the Amazon fulfilment network, where they are received and inspected before a refund is released. This is normally faster than a return routed via us, because inspection happens at the point of receipt.

Items should be returned unused and in their original packaging where possible. You may handle goods as you would in a shop to check them; you are only liable for any reduction in value caused by handling beyond that.

For hygiene reasons some categories cannot be returned once opened. Where that applies it is stated on the product page.

Refunds are issued to the original payment method once the returned item has been received and inspected. Card refunds typically appear within five to ten business days of being issued, depending on your bank.

If an item arrives damaged, faulty or not as described, we cover return postage and refund in full, including the original delivery charge.