Product safety

Personal cooling products help you feel more comfortable in heat. They are not a substitute for shade, rest, fluid intake or medical advice, and they do not prevent heat illness.

If you or someone else shows signs of heat exhaustion or heatstroke — confusion, stopping sweating, a rapid pulse, fainting — seek medical help immediately and follow local public health guidance.

Charge only with the supplied cable and a certified power source. Do not charge unattended on a flammable surface. Do not expose batteries to temperatures above 45°C / 113°F, direct flame, or prolonged direct sun while charging.

Stop using any product whose battery swells, becomes hot to the touch, or emits an odour, and dispose of it at a designated battery recycling point. Never place lithium batteries in household waste.

Always use the fabric sleeve between a frozen pack and bare skin — direct contact can cause a cold burn. Discard any pack whose seal is damaged. Contents are not for consumption.

Report any safety concern to sales@sck4warehouseixd.com or +1 434 292 1444, with the product name, its SCK4 reference and, if you have one, your order number. Safety reports are read before anything else and answered within one business day.

If a manufacturer recalls a product we have sold, we contact every buyer of the affected line by email with the manufacturer's instructions, and arrange the return and refund ourselves.