Shipping & delivery policy

United States and Canadian orders ship from our stock at Amazon's fulfilment network in the United States, received through SCK4 in Stockton, California. European and United Kingdom orders ship from SNN4 in Baldonnell, County Dublin, Ireland.

Orders are picked, packed and dispatched through Amazon's fulfilment network and delivered by its delivery network and carrier partners. This is why your order may arrive in Amazon-branded packaging, and why tracking comes from the carrier rather than from us directly.

Every order needs at least $2,500 (US storefront) or €2,500 (EU storefront) of goods, combined across any products, before delivery and tax. Delivery is charged on top. Checkout will not accept a basket below the minimum.

Orders are paid by bank transfer, and are dispatched 1–3 business days after payment clears. Business days are Monday to Friday, excluding public holidays in the country of the fulfilment centre.

Dispatch time is separate from transit time. The delivery estimate at checkout covers both.

Delivery is charged as a percentage of your goods subtotal, with a minimum charge per order, by destination:

US mainland: 6% of the goods subtotal, minimum $95 per order. 3–6 business days after dispatch.

Alaska, Hawaii & Puerto Rico: 12% of the goods subtotal, minimum $250 per order. 7–12 business days after dispatch.

Canada: 10% of the goods subtotal, minimum $195 per order. 5–10 business days after dispatch.

EU: 6% of the goods subtotal, minimum €85 per order. 3–7 business days after dispatch.

United Kingdom: 9% of the goods subtotal, minimum €150 per order. 5–9 business days after dispatch; import VAT and duty may be due on arrival.

Express delivery is available at 1.6× the standard charge for the same zone. The exact delivery charge for your address is shown at checkout before you place the order, and again in your order confirmation.

On the largest orders delivery is quoted with the order rather than calculated, because at that volume it is a pallet or container movement and a percentage would not be an honest estimate.

Orders within the United States, and orders to European Union countries we ship to, travel without customs formalities.

Orders to the United Kingdom ship from Ireland and orders to Canada ship from the United States, so they cross a customs border. Import VAT or GST, duty and any carrier handling fee are payable by the recipient on arrival and are not included in our prices or delivery charge.

A tracking number is emailed to you as soon as your order is dispatched. Tracking can take a few hours to become active after you receive it, which is normal and does not indicate a problem.

Larger orders may ship in more than one parcel or pallet and may arrive on different days. Each consignment is tracked separately.

If your order arrives damaged, incomplete or wrong, tell us within 7 days of delivery at sales@sck4warehouseixd.com, with photos where you can. We will replace the goods or refund them, including the delivery charge — see the returns policy.

If we cannot deliver to your address, or a line cannot be shipped to your destination, we tell you before payment and you are not charged for it.